FAQ on Shipping Vehicles

Q. When should I arrange my vehicle transportation?

You should arrange for transportation as soon as possible, but no later than five days before our car transport services are needed.

Q. Where can I have my vehicle shipped?

We offer our services in the United States and abroad, shipping all vehicle types to 50 countries worldwide.

Q. How will you transport my vehicle?

We ship in the United States by truck, usually carrying 8-10 vehicles at a time. Vehicles shipped abroad are carried by boat.

Q. How do I pay?

A deposit is required before services are rendered. The remaining balance is due upon delivery. You may pay with a cashier’s check, money order, or major credit card such as Visa, American Express, Mastercard, or Discover.

Q. What is included in my quote?

When given a quoted cost to ship a car, you also receive door-to-door service, a 100% money back guarantee, live customer service support, competitive pricing and fast, reliable service.

Q. How long will it take my vehicle to ship, and will I be able to track it?

Depending on the distance and route, it can take as little as 1-2 days, but longer distances can take up to 5-7 days. You may track the status of your vehicle in transit by calling our customer representatives during regular business hours. To make the experience easier for you, you will also be assigned your very own representative that can help you every step of the way.

Q. Will my vehicle be safe, and what kind of truck will transport my vehicle?

Not to worry, your vehicle is very safe, as it is insured while being transported. You can choose to have your vehicle carried in an enclosed truck or open car transporter.

Q. Must I be present for both pick-up and drop-off?

Yes, we require a authorization signatures for both. If you are not available at that time, not to worry, we will call 24 hours prior to pick-up and delivery to schedule when it’s best for you. You can also arrange a specific pick-up and delivery time to meet your needs, simply notify your representative 48 hours in advance.

Q. Will you be driving my vehicle?

Yes, we must drive the vehicle on and off the vehicle carrier.

Q. Does my vehicle have to be empty?

No. However, cargo must be kept to a minimum. You may pack up to 100 pounds of cargo in the trunk of your vehicle if necessary. Special arrangements may be made for extra cargo.